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FAQ

When a tenant is moving out from the rented property, they need to deep clean the property to make it liveable for the next tenant and to get the refund of bond money. In most cases, it is a requirement from your Real Estate.

Exit Cleaning is required so you may not lose your bond money provided the property is properly cleaned and presentable for the new tenants. The property manager or landlord can deduct or hold the deposit money claiming as cleaning cost he has to bear should you refuse to get the property cleaned professionally.

Yes, we guarantee that our exit cleaning services will help you to get your bond money back. The guarantee is not applicable in case of damages in the property. If any cleaning issues occur, we will re-clean free of cost if required as per our Terms of Service

The exit cleaning takes 3 to 7 hours normally but, the actual time duration may exceed depending on the property size and condition of the property. As Bond back cleaning is related to deep cleaning, so we may require extra time to complete a thorough professional cleaning.

Yes, vacate cleaning usually comes with complimentary oven cleaning. Cleaning of kitchen appliances and kitchen are a part of our service. We cover everything mentioned in our end of lease cleaning checklist.

Yes, you need to pay 50% of the booking amount and which will not be refunded unless cancelled within 24 hours before the end of lease cleaning starts.

If a booking is cancelled before 5 days- 2 days from the end of lease cleaning date, you will receive a refund with $50 cancellation or rescheduling charges.

We can deploy our cleaning team on short notice. We are available on weekends and most of the holidays without any extra cost.

No hidden charges! We offer all-inclusive end of lease cleaning services. But in case of the applicable parking fee, we look forward to reimbursement.

Yes, carpet and upholstery cleaning is included in the end of tenancy cleaning checklist.

Yes, we clean kitchen and bathroom tiles and grouts; it is included in our end of lease cleaning checklist. Do inform us when we prepare your quotation if they’re discoloured or in bad condition. We need to clean them with pressure clean technique this will add a little to the initial amount.

Yes, we clean the windows from inside and if you need outside window cleaning, we will do it too. We also clean, sweep and mop the floor. In case you have a wooden floor we use wax and polish at an additional cost.

No, but on request, it can be done at an additional cost. It’s a good idea to defrost your freezer night before the cleaning. Else, it’ll cost you a few extra bucks if we defrost your freezer.

The prior notice is always appreciated as we take bookings in advance. Best is to book us when you know the date of moving out and removalist vacate the property.

Generally, we ensure every corner are super clean, still, in such situations, we’ll come back and offer a re-clean free of cost. P.S. notify us within 72 Hours of our services and share photographic proofs of areas noticed by landlord or property manager.

You will find our booking form on the ‘contact us’ page. You can also call or email us for exit cleaning services.

You can make a payment through cash or card after the job is done.

Yes, our cleaners will provide a receipt issued by our company on their completion of cleaning.

Yes, our cleaners will provide a receipt issued by our company on their completion of cleaning.

All team members are fully insured, vetted and experienced. In case of anything accidentally broken then we pay or offer repair at free of cost.

No, it’s not important! Before leaving please hand over the keys to our cleaners and make the payment.

Our team is police verified and we run background checks, if you are unavailable, we wouldn’t mind to pick them up from landlord or property manager.

Yes, our services cover furnished properties too. However, it takes time to clean furnished ones than vacate one. But we’ll do that as it’s a part of our job.

No, it’s not important! Before leaving please hand over the keys to our cleaners and make the payment.
Highpower Cleaners and Removers is a place where people of diverse
backgrounds, genders and sexual orientations are welcomed and supported.

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timeOperating hours : 6am – 9pm